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General Knowledge Base

InfoSnap 1.2.2

InfoSnap 1.2.2: An all-purpose, powerful and easy to use information / knowledge base manager. knowledge base manager used to easily store, edit, organize and retrieve information from various sources, and thus to build fast and reliable knowledge bases either for business or for personal use. Students, academic researchers, software developers, journalists, librarians, scientists, hobbyists, or just anyone who surfs the web can benefit from InfoSnap. It can be used to store news articles, tehcnical articles, software tips & tricks, knowledge






KBase for Outlook 2: KBase, knowledge base that runs completely in an Exchange public folder.
KBase for Outlook 2

Base for Outlook is a knowledge base that runs completely in an Exchange Public folder. No extra windows - knowledge base available right inside Outlook. No new client installation. An environment that users already knows. Off-line possibilities. Ease of use. Works with all versions of MS Outlook. Rich text, html and attached files can be used in knowledge articles. Drop-down combo boxes for Problem type and Problem category.Full text searching.

public folder, articles, search, outlook, knowledge base





KBase for Outlook 2: KBase, knowledge base that runs completely in an Exchange public folder.
KBase for Outlook 2

Base for Outlook is a knowledge base that runs completely in an Exchange Public folder. No extra windows - knowledge base available right inside Outlook. No new client installation. An environment that users already knows. Off-line possibilities. Ease of use. Works with all versions of MS Outlook. Rich text, html and attached files can be used in knowledge articles. Drop-down combo boxes for Problem type and Problem category.Full text searching.

public folder, articles, search, outlook, knowledge base



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Outlook KBase 2

Base is a knowledge base that runs completely in an Exchange Public folder. No extra windows - knowledge base available right inside Outlook. No new client installation. An environment that users already knows. Off-line possibilities. Ease of use. Works with all versions of MS Outlook®. Rich text, html and attached files can be used in knowledge articles. Drop-down combo boxes for Problem type and Problem category.Full text searching. Articles

public folder, articles, search, outlook, knowledge base



ManageEngine SupportCenter Plus 6.5: Web-based Customer Service & Support Software with Account & Contact Management
ManageEngine SupportCenter Plus 6.5

based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests. Customer Case Tracking A robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent, reliable and superior service to their customers. Knowledge Base Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable

contact management, customer support software, knowledge base, request tracking, trouble ticketing system, service, workflow management, sla violation tracking, service level agreement, software, self service portal, customer, management



Adventnet ManageEngine ServiceDesk Plus 7.0: Complete Help Desk & Asset Mgmt software with SLA & purchase mgmt. ITIL ready
Adventnet ManageEngine ServiceDesk Plus 7.0

based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk

purchase order management, sla management, itil, knowledge base, contract management, help desk, service desk, trouble ticketing, helpdesk software, inventory management, asset management, itil help desk



Mouse Tracks 2007 6.50: Mouse Tracks 2007 Help Desk, PC Inventory IT Management Software
Mouse Tracks 2007 6.50

knowledge base that compliments the help desk. Knowledge base articles can be created from scratch, or built based upon exiting help desk requests. Through day-to-day use of the help desk, you can easily create a custom knowledge base that is tailored to your unique environment. Mouse Tracks provides a complete solution for your IT inventory needs. Mouse Tracks will facilitate the tracking of Computers, Peripherals, Software Assets and Documentation

software, pc inventory, knowledge base, help desk


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World IT News

  • New IT Optimization Offerings From IBM Reduce Cost and Complexity for Midsize CompaniesARMONK, NY--(Marketwire - October 7, 2008) - IBM ( NYSE : IBM ) today announced new BladeCenterservers and System Storage offerings designed to help midsize businessessimplify and automate the management of information technology resources,applications, processes and services. IBM is also introducing a new version of WebSphere's industry leadingapplication server that will help midsize businesses reduce both cost andIT complexity, while enhancing the speed of customer response time on theWeb. The new version will also provide a highly scalable and reliableplatform for midsize businesses to collaborate and securely exchange data.
  • AEN Wins ITFlorida CompetitionMIAMI, FL--(Marketwire - October 7, 2008) - America's Emergency Network, LLC, a subsidiary ofBrampton Crest International, Inc. ( OTCBB : BRCI ), today announced that itwas awarded first place in the prestigious ITFlorida competition in thecategory of Government Technology Leadership-Private Division, certifyingAEN's emergence as a leader in the state's information technology industry. Sponsored by ITFlorida, a public-private partnership that assists thestate's congressional delegation, the governor, the legislature and others,the awards honor notable achievements within Florida's informationtechnology industry.
  • IP Communications Veteran Anders Eriksson Joins Ingate Systems as Chief Executive OfficerSTOCKHOLM, SWEDEN--(Marketwire - October 7, 2008) - Ingate® Systems, a leading developer ofenabling technologies for service providers, IP-PBXs and end-users andsecure enterprise SIP communications products with secure SIP trunking , NAT traversal and remoteconnectivity solutions, announced today that IP communications visionaryAnders Eriksson has joined Ingate as Chief Executive Officer. "Ingate Systems is known for innovation, developing new technologies thathelp customers reap the benefits of SIP communications. The company hasalso forged strong relationships with leading IP-PBX vendors and Internettelephony service providers. This combination has helped to build Ingateinto one of the strongest players in the industry," said Anders Eriksson."Interoperability is key to increased adoption of SIP among enterprises. At Ingate, we lookforward to continuing our work with industry leaders to pr
  • Seaport Capital Acquires American Internet ServicesSAN DIEGO, CA--(Marketwire - October 7, 2008) - AmericanInternet Services, Inc. (AIS), the largest provider of data centerco-location services in San Diego, announced today the completion of itsacquisition by an investor group led by Seaport Capital, a private equityfirm focused on the media, communications, and information and businessservices sectors. The other members of the investor group include ViridianInvestment Partners and DuPont Capital Management.
  • Business Objects Announces Next Version of Industry's Most Complete and Unified Business Intelligence PlatformBusinessObjects(TM) XI 3.1 Delivers on Company's Commitment to Openness With Expanded Support for Heterogeneous Computing Environments New Version Provides Customers With a Comprehensive, Trusted View Across All Corporate Data